Refund policy

Last updated: October 21, 2026

We want you to love your order. If something isn't right, here is how returns and refunds work at Nightorra.

30-day returns

You can ask for a return within 30 days of receiving your order. Items must be unused and in their original packaging.

Damaged, defective or wrong item

If your order arrives damaged, doesn't work, or isn't what you ordered, email us at support@nightorra.com within 30 days of delivery with your order number and a photo or short video. We'll send a free replacement or a full refund. You won't need to send the item back unless we ask.

Changed your mind

Email us at support@nightorra.com with your order number first. We'll reply with the return address and instructions. Please don't send items back without contacting us, because returns sent to the wrong address can't be processed. Return shipping for change-of-mind returns is paid by the customer.

Refunds

Once we receive and check your return, we'll email you and refund the original payment method within 5-10 business days. Your bank may take a few extra days to show it.

Cancellations

You can cancel for a full refund any time before your order ships. Email us as soon as possible.

Lost packages

If tracking hasn't updated for 10 business days, or shows delivered but you can't find your package, contact us and we'll work with the carrier to resolve it.

Contact

Questions about a return? Email support@nightorra.com.